Skip navigation

Millennium Hall outside of atrium

Workstation Troubleshooting

The projector shut off in the middle of a movie/presentation I was showing my class.
The control unit is programmed to shut off after 2 hours of no activity.

  • Push any button on the controller so that it "wakes up". The back light will light up and the timer will be reset giving another 2 hours.

Back to Top
  
 
I connected my laptop, but the image won't show on the projector. 

  • Laptops require that the video port be turned on manually if there is not a monitor connected at startup. This is to conserve battery power.
  • Push the function key and the correct F-number key for your machine to activate the port.
  • There is a symbol on the correct key that matches the symbol near the port - usually it looks like a TV screen.

Back to Top
 
 
The projector blinks "lamp" when I it on, but goes away after a few minutes.

The lamp is coming to the end of its life, but may still be usable. If the image quality is still good, continue to use it.

A courtesy call to x-2445 to let us know this is occurring would be appreciated so that we can monitor the hours. This will help a colleague or maybe even yourself avoid being stuck without a working projector for a class period.

Back to Top 
 
The projector won't turn on and there is an amber light lit on it labeled "Lamp/Cover".

The lamp has expired and will need to be replaced by a technician. It takes about 15 minutes to do this, but the projector must be removed from the ceiling mount. There is a safety issue if the room is occupied by students, so we prefer to do this when it is vacant.

Back to Top
 
 
The projector didn't turn on, and there is no lamp indicator lit on the projector.

Power down the control unit and wait until the green light stops blinking. Try powering it up again and you should not have a problem. This will rarely happen.

Back to Top
 
 
There is no audio to my PowerPoint presentation/video/DVD.

  1. First, check to make sure someone didn’t turn off the amplifier. This has been a common problem.
  2. If there is no audio to your powerpoint presentation, it may be an error in the presentation. Checking a known good audio source will tell you.
    1. Go to the My Computer on your desktop.
    2. Click on Control Panel.
    3. Click on Sounds And Devices.
      • Under the volume tab you can check to make sure the volume for the computer is up.
      • Under the sounds tab there are sound clips you can select and play to test the volume.
  4. If you are still having a problem, call x-2445 for help.

Back to Top
 
 
I don't have video.

  1. Check to see if the projector has any indicator lamps lit. It should be displaying a green light and a blue image should be on the screen.
  2. Next, check to make sure you have the correct device selected on the controller. If it is a computer, refer to the earlier question "I connected my laptop...."
  3. If this doesn't solve your problem, call x-4041.

Back to Top