Course Content Questions - Students

• I can't see my HTML page or Home page that I created in Learn@ UW-Stout.
• When I click on a link in my web page to open a Word document, PowerPoint, PDF or any other non-HTML file, why doesn't it show up?
• Why am I receiving Authentication Prompts when trying to open MS Word documents?

Is the file extension correct (should be .htm or .html)? You can check this in Content>Manage Files. Also, make sure you are not using any of the following illegal characters within your filenames: ` ~ ! @ # $ % ^ & *( ) + [ ] { } | \ : ; " ' < > , ? / (space)

There is a problem viewing some non-HTML files on computers with Windows XP, Service Pack 2 using Internet Explorer (IE), but there is a way to resolve it:

1. Open Internet Explorer to any web page.
2. From the Tools menu, choose Internet Options...
3. In the Internet Options dialog box, click the Security tab and then click the CUSTOM button.
4. Scroll down the list of custom security options to the Downloads section.
5. Under "Automatic prompting for file downloads", choose Enable. Also, make sure the adjacent "File download" is set to Enable.
6. Click OK on the custom settings box and then OK again on Internet Options to close the dialog box.
7. Exit and restart Internet Explorer.

Now you should be able to log into Learn@ UW-Stout, go to your course and try to view a Word document, PowerPoint, or PDF file. You should get a pop-up box asking if you want to open or save the file. Open it and your PowerPoint should appear. **Note: It is recommended that you always have IE ask before opening a file for security reasons.

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Click Cancel at the authentication prompts. It may be necessary to click through several prompts.

More information can be found on the Learn@UW Helpdesk - Authentication Prompts Appear when accessing MS Office Documents in Content

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