Repair process for Registered UW-Stout students who are off campus
     
     

HP

  

 

Hardware Problems (not including Hard Drives)

  

 

Option 1: Bring the laptop to an HP certified repair center.

To find the nearest location please contact HP support 1-800-474-6836.

  
   

Option 2: Send the insured computer to ASK5000 using an approved laptop box

laptop-box
( The UPS store is good source for these boxes)
You must include a prepaid return label in the box or we will not ship the computer back!

  
     
 

Failed Hard Drive / Virus infection

  

 

 Fill out this : Replacement Hard Drive form Then ship your Hard Drive to the Ask5000 address listed on the form.

Ask 5000 will reimage/replace your drive and ship the replacement via UPS ground.

  
 

Failed Power Supplies

  

 

Fill out this: Replacement Power supply form

Then ship your failed power supply to the Ask5000 address listed on the form. We will ship a replacement via UPS ground.

 

  
   

Apple

  
 

Hardware Problems (not including Hard Drives)

  

 

Option 1: Bring the laptop to an Apple certified repair center.

To find the nearest location please contact Apple support 1-800-275-2273.

  
   

Option 2: Send the insured computer to ASK5000 using an approved laptop box
( the UPS store is good source for these boxes)
You must include a prepaid return label in the box or we will not ship the computer back,!

  
 

Note: Computers received without return labels will be held for pick up at the ASK5000 help desk for pick up during normal business hours.

  
     
 

Failed Hard Drive

  

 

Send the insured computer to ASK5000 using an approved laptop box
( the UPS store is good source for these boxes)
You must include a prepaid return label in the box or we will not ship the computer back,!

Notes:

Apple HD’s are not student serviceable so any software related problems require shipping the laptop back to ASK5000.

Computers received without return labels will be help for pick up at the ASK5000 help desk for pick up during normal business hours.

Any data on the original Hard Drive will be lost in this process unless backed up by the user!

  
     
 

Failed Power Supplies

  

 

Fill out this: Replacement Power supply form

Then ship your failed power supply to the Ask5000 address listed on the form. We will ship a replacement via UPS ground.

  
     


The ASK5000 shipping address is:

UW-Stout Ask5000

Attn: Julie McFadden

121 10th Ave East

Menomonie, WI 54751